FAQs
Have a question about anything we’re working on? Start here. If you don’t see what you’re looking for, reach out, and we’ll help.
Pre-Orders
Below are some common questions about the pre-order process
What does pre-order mean?
Pre-order means you’re reserving an order before production is complete. Your order will ship once we've completed production.
When will my order ship?
We’ll share regular updates as production progresses. You’ll receive an email with tracking information as soon as your order ships. You're also welcome to join our Discord server for more regular updates and to speak with our team directly.
Can I cancel or change my order?
If you need to make a change, reach out as soon as possible. We’ll do our best to help before orders are locked for fulfillment.
Can I order multiple items together?
Yes. If your order includes multiple pre-order items, they may ship together once everything is ready. Be sure to check out our bundles, too!
Shipping
Below are some of are common questions about shipping
What countries do you ship to?
We ship to most countries. We're currently unable to ship to the following countries due to postal suspensions: Afghanistan, Belarus, Bhutan, Haiti, Libya, Niue, Russia, South Sudan, Sudan, Turkmenistan, Ukraine, and Yemen.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Please note that remote locations and island nations can increase shipping costs considerably.
Will I have to pay customs or import fees?
International orders may be subject to customs fees, duties, or taxes depending on your country. These are not included in your order total.
Can I update my shipping address?
Yes, just contact us before your order ships, and we’ll update it for you.
Digital Content
Below are some common questions about our digital content
Will I receive a digital version?
If your order includes digital content, it will be delivered separately by email once it’s ready.
When will digital content be available?
We aim to release digital versions as early as possible, often before physical products ship.
Returns & Issues
Below are some of the questions about returns and order issues
What if my order arrives damaged?
If anything arrives damaged or incorrect, reach out, and we’ll make it right.
Do you accept returns?
It's important to us that you're happy with your order. If you have an issue, please contact us, and we'll do what we can to make it right.
Updates & Communication
Below are some of the questions about updates & communication
How will I get updates on my order?
We’re posting monthly updates on Kickstarter, via email, and on our Discord server.
Where can I follow along or get more updates?
You can join our Discord server or follow along through our email or Kickstarter updates to see behind-the-scenes progress and announcements.